If you cannot launch a game or it remains stuck on "loading", it is highly probable that your WiFi connection is too weak. We recommend that you connect to the Internet using an Ethernet cable.
You should also check that you don’t already have another game open at the same time. It is not possible to play several games at the same time.
If the problem persists, try to empty your browser cache with the keys CTRL + SHIFT + DELETE.
Furthermore, to enjoy maximum gameplay, we recommend that you use the Google Chrome browser.
Know that your credits are never lost, even if the connection is suddenly interrupted. You can always resume the game without any information being lost.