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  1. LuckyGames.be (EN)
  2. Account and registration
  3. FAQ

FAQ

  • I haven't been able to authenticate myself. What should I do?
  • How do I use Itsme to authenticate my account?
  • How do I authenticate my account using the ‘Take photos’ option?
  • Authentication mandatory from 1 May 2025
  • My account has been suspended. What should I do?
  • How do I register at Lucky Games?
  • I’m unable to register at Lucky Games. What should I do?
  • I am no longer able to log in to my account. Why?
  • I want to close my account. What do I do?
  • I want to cancel my time-out or my self-exclusion. Is it possible?
  • I want to change my email address. What do I have to do?
  • I don’t want to receive emails or communications from LuckyGames anymore. Where can I disable them?
  • I would like to change my username. Is it possible?
  • I don’t want to receive transactional emails anymore. What should I do?
  • I would like to close my account to create a new one. Is this possible?
  • I can’t update my telephone number. How do I do it?
  • Do I have to register to play at Lucky Games?
  • I want to cancel my time-out or my self-exclusion. Is it possible?
  • Do I have to pay to register at Lucky Games?
  • I have forgotten my username and password. How can I retrieve them?
  • I have moved. Do I need to notify you of my change of address?
  • How do I change my personal data?
  • I think my account has been hacked. What should I do?
  • How old do I have to be to play at Lucky Games?
  • Which professions are prohibited from gaming?
  • I cannot find my country in the registration form. Why?
  • How long does it take to authenticate my account?
  • Can I have several accounts at Lucky Games?
  • How do I authenticate my account and why?
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