FAQ
- How old do I have to be to play at Lucky Games?
- Which professions are prohibited from gaming?
- I cannot find my country in the registration form. Why?
- How long does it take to authenticate my account?
- Can I have several accounts at Lucky Games?
- How do I authenticate my account and why?
- Do I have to register to play at Lucky Games?
- How do I register at Lucky Games?
- Do I have to pay to register at Lucky Games?
- I’m unable to register at Lucky Games. What should I do?
- I have forgotten my username and password. How can I retrieve them?
- I want to close my account. What do I do?
- I am no longer able to log in to my account. Why?
- I want to cancel my time-out or my self-exclusion. Is it possible?
- I have moved. Do I need to notify you of my change of address?
- I want to change my email address. What do I have to do?
- How do I change my personal data?
- I think my account has been hacked. What should I do?