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  1. LuckyGames.be (EN)
  2. Deposits and withdrawals
  3. FAQ

FAQ

  • My transaction was refused by HiPay. Why? Who do I contact?
  • I wish to deactivate my default deposit limit. What do I do?
  • I’m unable to make a deposit. What should I do?
  • My deposit is still being processed after more than 10 minutes. What should I do?
  • What is the minimum and maximum amount I can withdraw?
  • Not all of my credit is withdrawable. What should I do?
  • I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
  • I would like to deactivate the option to cancel a withdrawal. How do I do that?
  • I want to change my IBAN to carry out my withdrawal. How do I do it?
  • Do I have to pay tax on my winnings?
  • I haven’t received a verification email, what should I do?
  • I’m having a problem making a deposit with Aion. What should I do?
  • What limits are imposed on my personal deposits?
  • Can I delete my deposit history?
  • Can I deposit or withdraw from a bank account that doesn’t belong to me?
  • How can I make a quick deposit through QR code?
  • Why do you no longer offer deposit bonuses?
  • What is the minimum and maximum amount I can deposit?
  • My transaction was refused by paysafecard. Why? Who do I contact?
  • How can I withdraw money at Lucky Games?
  • I wish to make a deposit with a prepaid paysafecard. What do I have to do?
  • How can I deposit money at Lucky Games?
  • I have made a withdrawal request online. How long will it take for the money to be available in my bank account?
  • I’m unable to make a withdrawal. What should I do?
  • I made a withdrawal request online but have changed my mind. Can I cancel it?
  • I cannot find my deposit in my history. How do I know that it has been credited?
  • A transaction has been debited from my bank account but does not appear in my player account. What should I do?
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