FAQ
- My deposit is still being processed after more than 10 minutes. What should I do?
- Why do you no longer offer deposit bonuses?
- What is the minimum and maximum amount I can deposit?
- My transaction was refused by HiPay. Why? Who do I contact?
- My transaction was refused by paysafecard. Why? Who do I contact?
- How can I withdraw money at Lucky Games?
- I wish to deactivate my legal deposit limit. What do I do?
- I wish to make a deposit with a prepaid paysafecard. What do I have to do?
- How can I deposit money at Lucky Games?
- I have made a withdrawal request online. How long will it take for the money to be available in my bank account?
- I’m unable to make a deposit. What should I do?
- I’m unable to make a withdrawal. What should I do?
- I made a withdrawal request online but have changed my mind. Can I cancel it?
- I cannot find my deposit in my history. How do I know that it has been credited?
- A transaction has been debited from my bank account but does not appear in my player account. What should I do?