FAQ
- My transaction was refused by HiPay. Why? Who do I contact?
- I wish to deactivate my default deposit limit. What do I do?
- I’m unable to make a deposit. What should I do?
- My deposit is still being processed after more than 10 minutes. What should I do?
- What is the minimum and maximum amount I can withdraw?
- Not all of my credit is withdrawable. What should I do?
- I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
- I would like to deactivate the option to cancel a withdrawal. How do I do that?
- I want to change my IBAN to carry out my withdrawal. How do I do it?
- Do I have to pay tax on my winnings?
- I haven’t received a verification email, what should I do?
- I’m having a problem making a deposit with Aion. What should I do?
- What limits are imposed on my personal deposits?
- Can I delete my deposit history?
- Can I deposit or withdraw from a bank account that doesn’t belong to me?
- How can I make a quick deposit through QR code?
- Why do you no longer offer deposit bonuses?
- What is the minimum and maximum amount I can deposit?
- My transaction was refused by paysafecard. Why? Who do I contact?
- How can I withdraw money at Lucky Games?
- I wish to make a deposit with a prepaid paysafecard. What do I have to do?
- How can I deposit money at Lucky Games?
- I have made a withdrawal request online. How long will it take for the money to be available in my bank account?
- I’m unable to make a withdrawal. What should I do?
- I made a withdrawal request online but have changed my mind. Can I cancel it?
- I cannot find my deposit in my history. How do I know that it has been credited?
- A transaction has been debited from my bank account but does not appear in my player account. What should I do?