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FAQ

  • I’m unable to start a game or the game remains stuck on "loading". What should I do?
  • Can I use my smartphone or tablet to play on Lucky Games?
  • What is demo mode?
  • I would like to try out a new game. Where can I find the game rules?
  • Do I have to register to play at Lucky Games?
  • What kind of games are offered at Lucky Games?
  • I was disconnected in the middle of a game. Can I get my credits back?
  • A technical problem made me lose winnings during a game. What should I do?
  • I won a casino or dice game! When will I receive my winnings?
  • I never win! Why?
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