FAQ
- Do my chances of winning Luckygames Jackpots depend on the amount I stake?
- I was disconnected in the middle of a game. Can I get my credits back?
- What is a jackpot? Does my stake influence the jackpot?
- A pop-up window appeared during my gaming session. Why?
- I’m currently outside of Belgium and I’m unable to play on my hotel WiFi. What should I do?
- What is a Mystery game?
- What is a Super Game?
- What is a bonus game?
- I don’t want to appear in the list of winners. How do I do it?
- I’ve received the message “Due to local legislation, this game is not available in your country”. What should I do?
- How do I clear the cache and cookies on my Google Chrome browser?
- Which browser should I use to have the best gaming experience?
- How do I update my Google Chrome browser?
- How do I update my Firefox browser?
- How do I clear the cache and cookies on my Firefox browser?
- Can I win several Luckygames Jackpots at the same time?
- Can I win several Luckygames Jackpots on the same day?
- What do I need to do to win a Luckygames Jackpot?
- What games can I win a Luckygames Jackpot on?
- What are the Luckygames Jackpots?
- I’m unable to start a game or the game remains stuck on "loading". What should I do?
- Can I use my smartphone or tablet to play on Lucky Games?
- What is demo mode?
- I would like to try out a new game. Where can I find the game rules?
- Do I have to register to play at Lucky Games?
- What kind of games are offered at Lucky Games?
- A technical problem made me lose winnings during a game. What should I do?
- I won a casino or dice game! When will I receive my winnings?
- I never win! Why?