If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.
Here are the most common reasons:
Security verification
Your account may be temporarily suspended to allow our teams to perform certain security or compliance checks. You will always be informed by email.
Verification of your information or documents
It is possible that we need to verify certain information or documents related to your account, and that it is suspended during the review. You will always be notified by email.
Non-compliance with terms and conditions
An account can also be suspended in case of non-compliance with our terms of use.
Suspension at your request
An account may also be suspended if you had requested it in the past. If you wish to reopen it, please contact our customer service.
What to do if your account is suspended?
Your account will never be suspended without reason. No worries, if you want more information, we invite you to contact our customer service who will help you understand the reasons for this suspension and guide you on the steps to take for a possible reopening.