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- I haven't been able to authenticate myself. What should I do?
- How do I use Itsme to authenticate my account?
- How do I authenticate my account using the ‘Take photos’ option?
- Authentication mandatory from 1 May 2025
- My account has been suspended. What should I do?
- How do I register at Lucky Games?
- I’m unable to register at Lucky Games. What should I do?
- I am no longer able to log in to my account. Why?
- I want to close my account. What do I do?
- I want to cancel my time-out or my self-exclusion. Is it possible?
- I want to change my email address. What do I have to do?
- My transaction was refused by HiPay. Why? Who do I contact?
- I wish to deactivate my default deposit limit. What do I do?
- I’m unable to make a deposit. What should I do?
- My deposit is still being processed after more than 10 minutes. What should I do?
- Do my chances of winning Luckygames Jackpots depend on the amount I stake?
- I was disconnected in the middle of a game. Can I get my credits back?
- I want to take a break or exclude myself for some time. How do I do it?
- I would to like to ban myself from gaming. How do I do it?
- My request to turn off the default limit has been denied and I don't understand why?
- What is the default deposit limit?
- How to contact our customer service?
- What is a Rebuy and an Add-on?
- I’m unable to participate in a tournament. What should I do?
- I have won a tournament! When will I receive my winnings?