If your deposit has been pending for more than 10 minutes, it is possible that an error occurred during your transaction and it did not go through. Please note that our teams keep records of all your deposit attempts.
Was the deposit amount withdrawn from your bank account? Contact our teams and mention that your bank account was debited as well as the date and time of your transaction via our customer service.
We also invite you to attach the necessary debit proof so that our teams can analyze your issue. You can find this debit evidence on your banking app or on your bank’s online banking platform.