Withdrawals
- My transaction was refused by HiPay. Why? Who do I contact?
- I wish to deactivate my default deposit limit. What do I do?
- I can't make a deposit. What should I do?
- My deposit is still being processed after more than 10 minutes. What should I do?
- I would like to know the total of my deposits and withdrawals. How can I do that?
- What is Bancontact One-Click and how to deposit with this method?
Withdrawals
- I can't enter my BIC code when making a withdrawal. What should I do?
- Not all of my credit is withdrawable. What should I do?
- I would like to deactivate the option to cancel a withdrawal. How do I do that?
- I want to change my IBAN to carry out my withdrawal. How do I do it?
- Do I have to pay tax on my winnings?
- I haven’t received a verification email, what should I do?