If you can no longer log in, click “ Forgot your password or email address?” below the login form. This option also appears in the window displayed after three failed login attempts.
You have access to the email address linked to your account
Enter this address to request a password reset.
You will receive an email containing a link that allows you to choose a new password.
If you do not receive this email:
- Check your Spam / Junk Email folder.
- Make sure you entered the email address associated with your account.
You forgot your email address or no longer have access to it
From the same recovery screen, identify yourself with itsme.
You can then choose a new email address and set a new password without having to log in first.
A validation link will be sent to your new address. Click it to validate the address. A notification will also be sent to your old address.
Still unable to recover your account?
If these steps do not work, or if you do not have itsme and cannot log in, contact our customer service team for help.