Account and registration
- I haven't been able to authenticate myself. What should I do?
- How do I use Itsme to authenticate my account?
- How do I authenticate my account using the ‘Take photos’ option?
- Authentication mandatory since 1 May 2025
- My account has been suspended. What should I do?
- How do I register at Lucky Games?
- I’m unable to register at Lucky Games. What should I do?
- I am no longer able to log in to my account. Why?
- I want to delete my account. How do I do that?
- I would like to cancel my break or self-exclusion. Is it possible?
- I want to change my email address. What do I have to do?
- A family member has passed away and had an account on this site. What should I do?
- I did not receive the password reset email. What should I do?
- I would like to delete my personal data. Is that possible?
- I would like to obtain a copy of my personal data, is that possible?
- I would like to change my first name or last name on my profile. How do I do that?
- Does LuckyGames.be have a birthday offer?
- How can I login with ItsMe?
- I sent my documents to authenticate my account, but I haven’t got a response yet. Why?
- I don’t want to receive emails or communications from LuckyGames anymore. Where can I disable them?
- I would like to change my username. Is it possible?
- I don’t want to receive transactional emails anymore. What should I do?
- I would like to close my account to create a new one. Is this possible?
- I can’t update my telephone number. How do I do it?
- Do I have to register to play at Lucky Games?
- Do I have to pay to register at Lucky Games?
- I have forgotten my username and password. How can I retrieve them?
- I have moved. Do I need to notify you of my change of address?
- How do I change my personal information?
- I think my account has been hacked. What should I do?